Returns & Exchanges

Not happy? We'll refund you.

You have 30 days from delivery to ask for a refund. Message us and we'll sort it — you keep the piece.

30
Days to return
2–7
Days for refund

How it works

1
Message us within 30 days
Email hello@pacelli.store or DM us on Instagram with your order number and what wasn't right.
2
We issue your refund
We'll process a full refund to your original payment method — no forms, no labels, no waiting for a package to arrive.
3
Money back in 2–7 days
Refunds typically appear within 2–7 days depending on your bank. You keep the piece.

No return needed

You keep the piece — we handle the rest

There's nowhere to ship it back to, so we don't ask you to. Just message us and we'll refund you directly. No labels, no postage costs, no hassle.

Conditions

✓ Request made within 30 days of your delivery date.
✓ Refunded to the original payment method within 2–7 days of your request.
✓ All items eligible — including earrings. You keep the piece either way.
✕ Items purchased with a discount code or as part of a promotion may not be eligible — message us and we'll check.

Common questions

30 days from the day your order is delivered. Message us before then and we'll get it started.

Refunds are issued within 2–7 days of your return reaching us, back to the card or account you paid with. Your bank may take a day or two more to show it.

Yes — if you'd rather swap for a different length, finish or piece, let us know when you message and we'll sort it. Any price difference we'll settle either way.

No — there's nowhere to ship it back to. Just message us and we'll refund you directly. You keep the piece.

Yes — all items are eligible, including earrings. Since you don't need to send anything back, hygiene isn't a concern.

Request a refund

With your order number →
Send us an email
hello@pacelli.store
Quick questions →
DM us on Instagram
@pacelli.world
PACELLI
Sterling silver & stainless steel, made to be worn every day.